Shop Talk
Experienced T-Mobile Reps.. a little help
Yeah, I'm kind of new to all of this. Could someone with a little more experience explain Smart Access plans to me a little more. Just like what happens when a customer only qualifies for that or something. What do you have to tell them.. etc., etc. This is only my second weekend working so I am just trying to gain a little more knowledge instead of looking like a fool 🙂
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Smart Access is a special credit class that T-Mobile came up with for people with borderline or non-existent credit (that's different than bad credit.) There are actually two credit classes now that are considered Smart Access, designated T and Q. I can't remember exactly which is which, but one requires a $75 activation fee at the time they activate, while the other is just the normal $35 activation fee on the first bill. Then the customer is basically restricted to Smart Access calling plans, which are generally identical to the regular post-paid plans, except that they aren't allowed to have anything over $49.99 a month (Local 3000), and may only have one line of service activated. Also, there is a $150 spending limit on the account, a...
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I was reading the posts about people being annoyed by people posting on old posts, so i bumped the oldest post... and one more time for good measure, post!
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