My second to last day at verizon i got this question from a an angry customer about his upgrade. Dont know if anyone hear is familiar with upgrade policies at verizon here is the basic. TO upgrade early must have phone for at least a year and be on a rate plan of 59.99 or higher.
guy: ok so i want to upgrade my phone!
Me: sure, we can look at phones right now but i wont be able to upgrade your phone for a week.
Guy: no, i dont think you understand. i want a phone now.
Me; ok full retail price
guy: are you new hear or somthing?
Me: no sir, i have been here almost a year, and that has always been our policy.
What the hell is up with people and wanting stuff whenever they think they should get it. I dont go back to my honda dealer...
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i don't mean to be a jerk but... it just so happens that i come across that way.
hear = the ability to recognize things through sound
here = present (as in occupying a close space with someone, not what you get for christmas)
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Man i gota say. Someone is eligible for renewal in a week and you can't do it is pretty lame. I could see if it was a month or two but a week? Where i work we have a little flexibiliy when we offer someone a renewal (accually we have alot of fexibility but we only supposed to give a little ;))
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Here at my store it doesn't matter if they are eligible tomorrow, we can't do it. The computer generates a code, and if they aren't eligible the code will not come up.
It's policy, I don't understand how somebody can argue with that. Come back in a week, is the phone that important to you?
This one girl, probably about 15 was whining to her mother about getting a phone. She was going to have to wait a week for a phone. She started complaining to her mother for more money, and to me for a discount, and said, "I can't live without my phone! What will I do tonight?!"
I looked at her and said, "People have lived without phones for thousands of years, I think you can survive a week."
I hate how we rely on money and material pos...
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We live in America where we only care about instant gratification. Faster, faster, faster, faster. More, more, more, more. They should add that to our national anthem.
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Damn, I gotta wait until June to upgrade my phone (because I changed my plan to a promo and reset my contract) ok so I have to wait till June to get the best discount, why won't they waive that and let me be special I want a T809 NOW for free!
Sheeit... I work here and I have to follow the same rules, why do all those morons think I'm going to bend them for their precious selves when they aren't bent for me?
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EtixDec 13, 2005, 6:37 PM
I keep buy new phones and i will probably never be eligible for a rebate again, do i complain, no, i buy it out right, $150 isnt that much money off a phone... i wish they'd get rid of the whole rebate thing
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