Shop Talk
Yet another Asurion success story
TDMA customer just came in the store. Asurion has sent him a nokia 3560...$50 deductable of course. He followed the instructions sent to him with the phone and called in to activate it over the phone. Phone would not come off ROAM; which means that he was using analog service and paying $.35/min. Asurion told him to come to the store so we could see if the phone was properly programmed. I did a long programming...nothing was right..anyone surprised????
Even after all this phone still read ROAM.
This customer depends on his phone for business. He has now been out of service since Monday. I was in the middle of upgrading another customer who sold him his Nokia 3560 and his wife's 3560 for $10 each. Customer cancelled his insurance. ...
(continues)
Even after all this phone still read ROAM.
This customer depends on his phone for business. He has now been out of service since Monday. I was in the middle of upgrading another customer who sold him his Nokia 3560 and his wife's 3560 for $10 each. Customer cancelled his insurance. ...
(continues)
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I don't understand why Asurion phones ALWAYS require manual programming. Once you do short programming, OTA will usually work, but still.
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consumer ignorance mostly; if people read the terms and conditions of the insurance they'd never sign up for it in a million years.
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thank you! Asurion don't have the phone in front of them to troubleshoot like a technician in-store would 🙂 that's just common sense.
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