Shop Talk
Drivers
I've been working at call centers for a while, and I have a big pet peeve. People who decide to make major account changes or call the most stress inducing center while driving. I am tempted to tell them, "please call back when you are not in a vehicle, as it is against the law for me to continue this call while you are driving" and hang up on them, damn my QA. I might start doing that now, might save a few lives. Most things they ask require me to text them. That is highly illegal for me to do. I am not going to lose my job for them.
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I'm all over this one... a huge pet peeve here as well. It almost always makes things more difficult, and it's usually hard to hear them clearly (whether it's noise from the car, the open window, etc.). I frequently get told to "hang on" while they order breakfast or lunch at the drive thru, that's always fun. If you don't have time, don't make the call.
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