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Replying to:  I hate it when... by Doom Wolf   Sep 12, 2013, 1:26 PM

lol

by KraventheRaven    Jan 27, 2014, 3:13 PM

Don't sweat the small stuff.

The way I see it it's your job to take the bulk of the calls and theirs (amongst other things) to take the escalated calls, that is what they are getting payed for.

I don't feel bad when I get requested to escalate a call, heck, let the dupervisors work their wage for a change.

I guess it's also a blessing that FCR isn't a priority in my campaign.

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