Phone Scoop

printed July 2, 2015
See this page online at:

Home  ›  Forums  ›

Shop Talk

Back to message list

Replying to:  I hate it when... by Doom Wolf   Sep 12, 2013, 1:26 PM


by KraventheRaven    Jan 27, 2014, 3:13 PM

Don't sweat the small stuff.

The way I see it it's your job to take the bulk of the calls and theirs (amongst other things) to take the escalated calls, that is what they are getting payed for.

I don't feel bad when I get requested to escalate a call, heck, let the dupervisors work their wage for a change.

I guess it's also a blessing that FCR isn't a priority in my campaign.

Report to moderator


Reply You must log in to reply.

Back to message list

Subscribe to Phone Scoop News with RSS Follow @phonescoop on Twitter Phone Scoop on Facebook Subscribe to Phone Scoop on YouTube Follow on Instagram


All content Copyright 2001-2015 Phone Factor, LLC. All Rights Reserved.
Content on this site may not be copied or republished without formal permission.