Replying to: I hate it when... by Doom Wolf
The way I see it it's your job to take the bulk of the calls and theirs (amongst other things) to take the escalated calls, that is what they are getting payed for.
I don't feel bad when I get requested to escalate a call, heck, let the dupervisors work their wage for a change.
I guess it's also a blessing that FCR isn't a priority in my campaign.
- Re: lol by Doom Wolf