Phone Scoop

printed July 4, 2015
See this page online at:

Home  ›  Forums  ›

Shop Talk

Back to message list

Replying to:  What do you think about.. by didnt know   Apr 18, 2013, 11:37 AM

Re: What do you think about..

by gersbermps    Apr 18, 2013, 2:35 PM

Honestly, they have a job to do, and often have to go overboard at their job the same way we do on store floors when our numbers are slacking.

A lot of people were complaining about the inhuman way our calls were being graded at my work, therefore, over time, they had us become more conversational than robotic. It's an ever-evolving process Razz

Personally, I feel like one can *always* find room for improvement in retrospect.. the very idea that calls are monitored for more than just making sure we aren't rude to the customer or slamming them is a vicious cycle.

Report to moderator


Reply You must log in to reply.

Back to message list

Subscribe to Phone Scoop News with RSS Follow @phonescoop on Twitter Phone Scoop on Facebook Subscribe to Phone Scoop on YouTube Follow on Instagram


All content Copyright 2001-2015 Phone Factor, LLC. All Rights Reserved.
Content on this site may not be copied or republished without formal permission.