Replying to: What do you think about.. by didnt know
Re: What do you think about..
A lot of people were complaining about the inhuman way our calls were being graded at my work, therefore, over time, they had us become more conversational than robotic. It's an ever-evolving process
Personally, I feel like one can *always* find room for improvement in retrospect.. the very idea that calls are monitored for more than just making sure we aren't rude to the customer or slamming them is a vicious cycle.