printed May 22, 2013
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Shop Talk

Correct procedure to de-escalate a customer.

by Riot_Act Feb 21, 2013, 4:23 PM

Agent: Thank you for calling phonescoop this is Riot; agent ID 12345 how may I help you?

Customer: I wan't to speak to a supervisor, I'll answer no questions, just give me your supervisor

Agent: Why you mad bro?

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Replies

Re: Correct procedure to de-escalate a customer. by Jellz Feb 24, 2013, 1:51 PM
- Re: Correct procedure to de-escalate a customer. by Haggard Feb 24, 2013, 2:20 PM
  - Re by Riot_Act Mar 8, 2013, 8:29 PM

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