Replying to: Kind of Customers: by me12
These cust every time they call in they start talking all nice.
M. Hello thank you for calling _________ this is loco503 How may I help you?
C. I want to talk about my bill..
M. ok I´ll be glad to help you may I have your acc # or your cell#
C blah blah
M ok thanks it seems that you have to pay a late fee and Extension fee for $10.00
C. Look man I aint paying no late fee Ive been with you guys for 5 months already I should have it waive
M. I check the payment records... cust I could have helped you but it seems that you've have paid late all these months . we could have helped you with a due date change but you always call when your line is suspended.
C. Look man I'm not paying extra fees blah blah blah
M. is there anything else I can help you with?
C. cust blah blah blah blah blah H/U
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