Shop Talk

C: We called a new number to us and it went to vm, shockingly, the vm answered with "Hello, (custs name), (new person) can't come to the phone right now. Please leave a message at the tone." How the Hell did they know who we are?

M: Well, I don't think they did. My thought is that it was just an app of some sort that read the caller ID outloud to the caller as a polite way to answer.

C: So ATT is selling our ID to outsiders?

M: No, not at all. It simply read your caller ID.

C: So your selling our ID, You need to stop. You are violating our privacy.

M: Ma'am, we arent selling your info. Caller ID is a common, widely used service, used by all carriers and it only shows the name as it appears on the bill.

C: So youre selling copies of our bills????!!!!!!

M: NO! Ma'am, again we value our customers private info, we do not sell it.

*******Repeat above convo over and over and over again for another 20 mins, when it gets to a floor manager who simply reiterates my same points over and over again. It ends with manager saying very politely " you want a solution to this? How about not calling that number again?"********

Incredible to think she thought she was off the grid while owning and operating a cell phone with a major US carrier.