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Replying to: Question for AT&T Customer Care Reps by iljaaf21
I'm paid hourly, but to get insurance added for a cross upgrade her requires an override, so depends on how many Managers or Supervisors are avalible, but expectations and all..... with override, normally less than 12 minutes and once added it goes into effect immediately, once that is done though Asurion will require customer to send in a bunch of documentation to actually do the replacment, because it looks fishy to them.
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