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Replying to:  Question for AT&T Customer Care Reps by iljaaf21   Jul 23, 2012, 5:20 PM

over the phone or to be applied to the account?

by TheDudeAbides    Jul 25, 2012, 11:30 AM

Takes me about 4 minutes with verbatim and all, but I'm super fast. Btw insurance is not a sale so reps hate insurance calls, and they were prolly in insurance queue all ding dong day. You being a rep makes it that much harder for them to sell roadside or something else as well. If there's complications because the custy is past their 30 days, then yeah, it takes a while. Does that help?

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