Shop Talk
Cust Care Attitude as of lately
For those who work in customer care let me start by saying this: I know your job is very hectic and too many times to count I have seen ( rather heard ) you guys patiently and politely talk down and explain things to customers and ignorant store reps. You guys deserve alot of respect and money.
HOWEVER...........
For the past month I have talked to the most downright disrespectful a%%h@le reps. And the kicker is that they are outsourced.
I had a woman from India who sucked her teeth, told me several times she didnt need to look at policy because it didnt matter, and then abruptly transferred me to a supervisor. She was one of at least 5 that I have dealt with or heard this month.
What the frick frack is going on?
HOWEVER...........
For the past month I have talked to the most downright disrespectful a%%h@le reps. And the kicker is that they are outsourced.
I had a woman from India who sucked her teeth, told me several times she didnt need to look at policy because it didnt matter, and then abruptly transferred me to a supervisor. She was one of at least 5 that I have dealt with or heard this month.
What the frick frack is going on?
Replies
- Re: Cust Care Attitude as of lately by Jellz
- Re: Cust Care Attitude as of lately by Haggard
