Phone Scoop

printed May 23, 2015
See this page online at:

Home  ›  Forums  ›

Shop Talk

Back to message list

Cust Care Attitude as of lately

by Ohfrigginreally    Jul 18, 2012, 2:51 PM

For those who work in customer care let me start by saying this: I know your job is very hectic and too many times to count I have seen ( rather heard ) you guys patiently and politely talk down and explain things to customers and ignorant store reps. You guys deserve alot of respect and money.

For the past month I have talked to the most downright disrespectful a%%h@le reps. And the kicker is that they are outsourced.
I had a woman from India who sucked her teeth, told me several times she didnt need to look at policy because it didnt matter, and then abruptly transferred me to a supervisor. She was one of at least 5 that I have dealt with or heard this month.

What the frick frack is going on?

Report to moderator


Reply You must log in to reply.

Back to message list

Subscribe to Phone Scoop News with RSS Follow @phonescoop on Twitter Phone Scoop on Facebook Phone Scoop on Google+ Subscribe to Phone Scoop on YouTube Follow on Instagram


All content Copyright 2001-2015 Phone Factor, LLC. All Rights Reserved.
Content on this site may not be copied or republished without formal permission.