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Top message:  Kind of Customers: by me12   Dec 17, 2010, 8:59 PM

Replying to:  Re: The recorder by foxiangel5   Oct 20, 2011, 1:25 PM

Re: The recorder

by awcidy    Jun 25, 2012, 6:57 PM

Well according to the law, it's illegal. Unless the person gives them permission to record them, and at a call center that's when you have to escalate the call. Depending on the call center though. Not all calls are recorded either depending on the call center. Most places just say "This call MAY be monitored or recorded..." May. Not will. It's all about the Patriot Act or something, couldn't tell you for sure. But recording someone without their knowledge is illegal.

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