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Replying to:  "you people" by fleurdemiel   Jun 19, 2012, 9:27 AM

Re: "you people"

by iljaaf21    Jun 20, 2012, 10:34 AM

Usually when a customer uses the 'you people' line, I follow up with the fact that this is the first time they've talked to me, or that I don't know who 'those people' are.

It stops them dead and confuses them. Very Happy

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