If the activation/upgrade fee becomes an objection you can't overcome, just tell the customer to call customer service and complain until the rep removes the fees. A lot of the customers already know that cust. service reps have the ability to remove act/upg fees, but they don't know that the reps will hold out as long as possible before crediting them. So, my advice to my customers is to complain about the company, the terrible service, threaten to cancel and request the supervisor of whoever they're talking to until they finally get it taken care of. Also, obscenities and personal insults usually help.
Works like a charm.
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Build a great relationship with your corporate reps, sometimes they can waive activation fee(atnt ALWAYS does for me) and sometimes sprint.
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Do you realize that you are encouraging the customers to use "obscenities and personal insults" against the very people who read these threads, and those people come on Shop Talk to complain about the customers who use "obscenities and personal insults" to get things they don't deserve?
Just sayin'...
As an indirect agent, if I can't overcome an objection to a $30 fee without encouraging my customers to treat my colleagues like crap, perhaps I need to return to sales training. I've never lost a sale over an activation or upgrade fee, I just offer a free car charger (yes Mr. Customer, that's a $30 value, so it all evens out in the end!) and it's all good.
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Nah, the gross margin on accessories is too high to throw away. You're hurting your own business. Customer care exists to take care of the customer after I'm done with them. Once they have paid and signed the conract, my job is done. The customer can go take the time to yell at care and get the act fee waived if they want. Idc
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WRONG!!!! 👿 If the POS makes a promise to waive a Fee, you handle it!!! Not CCA's 👿 👿 👿
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My terminal doesn't make promises, so...
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I'm sales, not service. What is a CCA? Customer Care Anybody-can-do-your-easy-job?
Dude. Press a few buttons and take the fees away. Stop playing these games with your customers by holding out on them. Just waive the damn fees!
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First of all I'm Tech. But when I was CCA for both At7t and now Sprint clearly says Activation/Upgrade fees are not to be waived unless noted in the account or is/was a promo and should be done at POS whether Store or Telesales.
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Nah, you can waive it.
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Nope!!!! NEVVVVER!!! 😈 🤣 😈
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Please don't feed this troll. Just hope he doesn't work near you and be happy knowing he will eventually be tossed out of the industry for his crappy/unethical service
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I've been at the same job for over four years, and I'm one of the most highly regarded employees. So, I'm not going anywhere. 😉
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I've been doing it 13 years and if you add all my OT and divide by 40 hours for a work week, it comes out to 27 years taking calls 😎
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27 years X 52 weeks a year X 40 hours per week = 56160 hours worked.
13 years of actual work = 676 weeks actually worked
56160 hours/ 676 weeks actually worked = 83hrs per week.
So no i dont think youve been working 83 hr weeks, (not counting the time you were there for unpaid lunches) 52 weeks a year with out missing any days for 13 years.
BOOM! Myth Busted.
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Many days 5;30AM - 11😛M six days a week, sometimes 7 ant NO LUNCH EVER!!!! We can eat on the Phones 😁 🤣
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