Shop Talk
I have no idea what my call center is doing.
First off, it must be known that my call center get's the lowest priority, low income, horrendous credit - type customers who call wanting to start new service.
We now cannot waive shipping. It used to be easy to sell a free phone.. pass the application without a deposit, we'll send it to you, and since 90% of you have never used a credit/debit card in your life, we'll waive the shipping!...
Was stressful at first.. then we realized that if they called form a non high-risk area, we could bill them the 5.95 charge.
We now can't even bill it to them. Unreal.
If the center wanted to start taking high priority calls and expected their employees to fill their larger than life metrics towards incentive, I could understand it.
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(continues)
We now cannot waive shipping. It used to be easy to sell a free phone.. pass the application without a deposit, we'll send it to you, and since 90% of you have never used a credit/debit card in your life, we'll waive the shipping!...
Was stressful at first.. then we realized that if they called form a non high-risk area, we could bill them the 5.95 charge.
We now can't even bill it to them. Unreal.
If the center wanted to start taking high priority calls and expected their employees to fill their larger than life metrics towards incentive, I could understand it.
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(continues)
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you must be in NM. So you mean you have been getting bonus lately? âšī¸ you are one of the few if so.)
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Okay, then why are you trying to sell them phone service. You may not realize this, but you're hurting your company by trying to sign up people that won't pay their accounts, get debt build up, and never fullfill the subsidy of the "free phone", which is never free.
I actually understand WHY your company has prevented you guys from trying to sell "free phones", because most likely you were using that as a way to push sells on unsuspecting people who would not be an asset to your company and instead be a liability.
I actually understand WHY your company has prevented you guys from trying to sell "free phones", because most likely you were using that as a way to push sells on unsuspecting people who would not be an asset to your company and instead be a liability.
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Me Too!!! We use to be able to cook and eat right on the floor!!!! Chicks walkin around barefootin' đ Pot Lucks cooked fresh on the floor!!! Pizza stacked 5 boxes high on the Pods!!!! They changed that due to new carpet, âšī¸ Wide screen TV's all over the place. Ping Pong table on the floor!!!!! Cuold eat at our stations!!!! Ah the Good Ol'e Days!!!
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