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Inane buyer's philosophy

ragequit

Apr 21, 2012, 3:38 PM
Me: Hello folks, how are we doing today?

Customers: Hey, we're doing ok. You guys have T-Mobile?

M: No I sure don't. I take it that's what y'all have.

C: Yeah, and we hate it. The service is terrible at our house. We can barely get a signal.

M: Well that's too bad. Are you two in a contract with them?

C: No, our contract ended not too long ago.

M: *tells them about a plan with VZW that would actually save them money and provide far better coverage than they have (confirmed by looking at online coverage map); overcomes their objections

C: Ok, cool. Thanks for the info!

M: Just to let you know, VZW offers a 14 day buyer's remorse period, so if it doesn't work out or if you wish to go back to T-Mobile for any re...
(continues)
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melrhodes

Apr 21, 2012, 7:19 PM
but we're on the same side

hates female customers
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soundwave

Apr 21, 2012, 7:48 PM
sounds like you need to work on your closing.
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ragequit

Apr 21, 2012, 7:50 PM
Possibly, but I'm not sure anybody could have overcome her.
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0rionsVantage

Apr 22, 2012, 7:26 PM
Ugh, there is almost no stopping the 'sleep on it' customers.

The only thing that has worked for me in the past (and its about a 1/4 success rate) is simply asking "why wont you buy today" or "what is stopping you from buying today" You had a little help from the SO so you could've worked that angle and perhaps the temporary number line "lets set you up with a temporary number and if it works out to your advantage we can then port over your t-mobile numbers..." but really, those are the worst buyers.

Because most often those people just want your information and are going to go buy somewhere else.
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ragequit

Apr 22, 2012, 7:39 PM
That was the last closing tactic I used, and it didn't work.

It's a great tactic, especially when I instruct them to carry both phones around and directly compare and contrast them. But still, I hate using that tactic becuase it invites far more returns than the traditional buyer's remorse period close.
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0rionsVantage

Apr 22, 2012, 7:53 PM
Very true, but what in the world are you going to do? You miss every shot that you do not take....
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