Customer: "So there is nothing you can do to help?"
Me: "Mam, we have prepaid phones that you can purchase and your balance and number will transfer over."
Customer: "But I have no money! why did [other store] tell me that they would replace it??"
Me: "Mam, Im not sure but if they told you that then maybe you should go back to that store."
Customer: "But I have no gas in my car! Why cant you just GIVE me a phone??"
Me: "Mam, all of out phones have to be rang through our register system or they will come up as missing in inventory."
Customer: "So I just LOST MY JOB because of this piece of crap phone?? YOU CANT HELP ME????"
Me: "Mam, Ive told you we have prepaids for sale, but if a phone comes back as missing it will reflect on me. I understand your dilemma, but I am not willing to join you in the unemployment line."
Customer says something else ignorant and storms out.
Most of the time I do alright, but sometimes ish just slips out of my mouth before I can stop it. The worst was telling a customer that I was about to football punt her out of control toddler. Thank god it was a regular customer.