Seriously???? This is making me crazy! This guy starts off the call with his huge ego talking about how he knows everything about cell phones and there's nothing I can do with the phone that he hasn't already done and I'm an idiot for insisting on troubleshooting the device. My god, he shouldn't even have a cell phone, let alone a smartphone! He doesn't know how to pull up the dialpad, or how to work his touchscreen, he doesn't know how to get to his settings to master reset the device, he doesn't know how to sign into google on the phone or a computer!! So much for Mr. I-Know-Everything-About-Cellphones!!
I've been on this call for 52 minutes and counting!!!