Shop Talk
Whoever coined the phrase "The customer is always right"....
I want to choke your @ss whoever you are/were!!!
You're right though, the guy that said "the customer is always right", probably never forseen the social decay that happened over the past 2-decades. With that, the customer has become a whinny fool who thinks that a company owes them everything, while they pay nothing.
"The customer is always right"
Meaning
The trading policy that states a company's keenness to be seen to put the customer first.
Origin
Several retail concern used this as a slogan from the early 20th century onward. In the USA it is particularly associated with Marshall Field's department store, Chicago (established in the late 19th century). The store is an icon of the city, although it is set to lose its name in 2006 when, following a takeover, it becomes renamed as Macy's. In the UK, Harry Gordon Selfridge (1857-1947) the founder of London's Selfridges store (opened in 1909), is credited with championing its use. The Wisconsin born Selfridge worked for Field from 1879 to 1901...
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