Shop Talk
Ever had a customer that.......
Starts off complaining over how their bill is so high becuase of usage charges or how their phone isn't working right and right off the bat you offer to re-rate their usage (after seeing what the usage is for) or order them a new phone, however they just continue complaining forever instead of letting you fix their issue?....
Just had one I spent 1 hour 20 min on who wouldn't stop complaining about how bad their phone was.... they had been with us since 1990 so I offered to upgrade them to a new phone (besides Iphone) free of charge even though she wasn't eligible for an upgrade for another 7 months, yet continued to complain... customer was thinking she wanted an Iphone. She sounded like she was going to have a heart-attack while she wa...
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Just had one I spent 1 hour 20 min on who wouldn't stop complaining about how bad their phone was.... they had been with us since 1990 so I offered to upgrade them to a new phone (besides Iphone) free of charge even though she wasn't eligible for an upgrade for another 7 months, yet continued to complain... customer was thinking she wanted an Iphone. She sounded like she was going to have a heart-attack while she wa...
(continues)
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