Shop Talk
One side of a conversation: Voicemail test.
This just happened to an agent within earshot of my desk. All I have is one side of the conversation.
"OK, sir. Now I'm going to call your phone and test to make sure that the voicemail is working. Don't answer the phone... I'm going to leave a test voicemail and then come back to this line, OK?
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OK, sir... I need you to go back to the other line and I'm going to call again. I need you to just ignore the call and let it go to voicemail this time, alright?
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Alright, sir... you didn't answer? OK, well... somehow the phone got answered... can you maybe leave it on a table or something and then step away from it?
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...OK, well I just don't know what's going on with this. Somehow the phone keeps getting answered...
(continues)
"OK, sir. Now I'm going to call your phone and test to make sure that the voicemail is working. Don't answer the phone... I'm going to leave a test voicemail and then come back to this line, OK?
...
OK, sir... I need you to go back to the other line and I'm going to call again. I need you to just ignore the call and let it go to voicemail this time, alright?
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Alright, sir... you didn't answer? OK, well... somehow the phone got answered... can you maybe leave it on a table or something and then step away from it?
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...OK, well I just don't know what's going on with this. Somehow the phone keeps getting answered...
(continues)
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tell the guy to maybe try putting it in another room and then leaving, but then I got a call.
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