Shop Talk

why cant a customer record you? i had a customer come into my store carrying on about something a rep "said" (or did not say) over the phone thent hey pull out their cell phone with the conversation recorded. I'm always like, wow.....that rep sucked.....

i know customers lie believe me...but its not always the customer and i think they have the right to record the call...or at least receive a copy of what your company recorded.

am i wrong? not trying to instigate, just want to understand.