Shop Talk
You phone reps
OH NOES PEOPLE WANT TO BUY STUFF FROM ME%#@%@
Send them to me!
Yes we whine/complain a lot....call it venting. A lot of it is funny though, and refreshing to see that this is not the only center with the same problems I have. ๐
"I wan dat free fon. I has to pay de deposit now? Nah I aint gots no money."
Here's the thing, though. When every single customer that every calls this company is directed immediately to telesales, not by accident, but on purpose, it can get very very draining, depressing, and discouraging. I'm talking delinquent accounts that we can't open, activation only that we are not allowed to pitch on, phone swaps that we are not allowed to pitch on, and like a hundred other scenarios that we are NOT ALLOWED TO PITCH ON AT ALL EVER. If we aren't allowed to pitch on these calls, then why make every single one routed to telesales, and then tell us when we don't meet goal that our jobs are on the line.
On top of that (we've all heard the i...
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Thor713 said:
"I wan dat free fon. I has to pay de deposit now? Nah I aint gots no money."
That always makes me laugh. How do they expect to pay the service if they ain't got no money? Did they just expect to get a free phone and use it until it stopped working from non-payment?
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Love my job as a Manager.
Stand around all day and browse the web and play with phones.
What a life.