Replying to: Kind of Customers: by me12
This one doesnt make me hate my job it just makes me sad all day long.
The customer that calls in to cancel their spouses account because they just passed away.
I never know what to say to these people, you can hear it in their voice that their holding their greif in and all I want to do is find them and give them a big hug, these calls break my heart.
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