Shop Talk
ACS Threw the eyes of a sales manager pdx site pt 2
center. When you don’t get paid much, the majority of your pay goes to
basic necessities. You can’t budget for things like rent, heat, food, and
transportation based on “I might make this much this pay period if my
surveys are good.†You have to budget based on what to KNOW you will be
able to take home. That is minimum wage here. So who works here? Agents
that are okay with getting minimum wage. Agents that don’t WANT to make
more than minimum wage so they don’t lose state benefits! What kind of
performance do you get from agents like these? Poor performance. You get
what you pay for.
A small number of top agents will ...
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I saw a lot of people come and go there, and the agents that stayed the longest became bitter. The ones I worked with tried hard to give great customer service, while keeping up with the constant changes brought on by ACS or Sprint. The bitterness came out when they'd say how they were making significantly less now than they...
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Now I make the minimum wage because of surveys that I have very little control over and a magical stat called "utilization" that is also out of my hands. I hate my job. I refuse to do overtime, even if it is mandatory. I do the bare minimum to achieve the required stats to keep my job. It's no secret that the call center I work for is in the negative profit margin. ...
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Just a Thought