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CSM

tpusa

Apr 19, 2011, 10:44 AM
Anyone else think its outdated?
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Your Curse

Apr 19, 2011, 10:46 AM
darn old boring grey bars... too slow
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tpusa

Apr 19, 2011, 10:50 AM
Is it the system used for all Sprint call centers and vendors? It seems very inefficient.
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olderthandirt

Apr 23, 2011, 7:27 PM
And what would you use in place of it?
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tpusa

Apr 26, 2011, 12:19 PM
Rio
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dilligaff1

Apr 26, 2011, 1:33 PM
at&t does to. They call it Telegence or lack there of. The old "AT&T" had Seibal which was the Bomb untill "Stinkular" came in the Pic w/Telegence/CSM 👿
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RaccoonFae1984

Apr 19, 2011, 11:01 AM
It's inefficent alright. I hat the darn system.
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me12

Apr 19, 2011, 11:11 AM
similer and I love it! Better then the other system... 🙂
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olderthandirt

Apr 23, 2011, 7:28 PM
What system is that?
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me12

Apr 26, 2011, 11:11 AM
Telegence
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dilligaff1

Apr 26, 2011, 1:52 PM
See my previous post!! Thats at&t!! same exact thing.
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mc tubbs

Apr 19, 2011, 1:16 PM
I know as of a couple years ago US cell used it too. And i agree is out dated but i know my way around it well.
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Iove2transfercustomers

Apr 19, 2011, 7:48 PM
it's okay
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a Girl

Apr 23, 2011, 7:09 PM
T-mobile and ATT...just called Samson and Telegence respectively....needs some work 😁
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olderthandirt

Apr 23, 2011, 7:20 PM
Not really. Works fine for me. What would you replace it with?
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tpusa

Apr 26, 2011, 12:22 PM
an account management system that integrates all tools into itself. at directv we had this, it was called rio. the products weren't as complex as sprint's products are, but whoever developed Rio did a great job at including tools into the system.
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olderthandirt

Apr 26, 2011, 2:13 PM
Interesting. Just wish we had all departments on same system at Sprint. Save sales and create traceable flow.
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tpusa

May 4, 2011, 2:59 PM
that would make our jobs too easy, they wouldnt want that
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olderthandirt

May 8, 2011, 6:48 PM
So very true
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kittie

May 8, 2011, 7:25 AM
Ahh CSM. Sprint. Telesales. Those were the days. Those days that are far behind me now. Mwahahahahahahhaahhahaha!!
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