Shop Talk

The customer who had service six months ago and decides to call in to ask if we can replace their tablet because it was stolen and sold by a family member. When we advise them they are no longer a customer, they flip out and say they have paid for insurance on their tablet so it should be replaced. These customers are kindly reminded that although they had insurance on their account, they've never actually paid a bill which is why they no longer have service with us. Oh by the way, you owe us $850.
No, I'm sorry you can't get new service with us until your balance is paid in full. Thank you, come again!