Replying to: Kind of Customers: by me12
she has had service with us for 5 1/2 months. When she first signed up she wanted x phone however when talking to the rep she convinced her to get another phone... She can get Video Share on her phone however every time she uses it, it will cut out after 10 seconds or so...
Explained I would take the feature off her account- but that is just not good enough. She wants me to get her another phone at fully discounted price because she wasn't ballsy enough to tell the rep to Shut Up and get her the phone she really wanted.
Doesn't listen to any explanation, asks a million and 1 questions but will never let you answer them.
Finally she gives up as my explaintion stays the same,
"We cannot get you a fully discounted pricing until you are at least 45 days before your upgrade date and we can get you a semi-discounted phone at 6 Full months into contract, which is 2 weeks away.
We can take the Video Share off of your account and speak to Customer Care about getting you a credit for some or all of the months you have paid for the feautre but has never worked."
But instead of listening to me, she yells 'Bye, BYE BYE!'
before disconnecting the line.
/rant. Thank you for reading!