Shop Talk
Is it bad when....
I hate churn because I REALLY tell people what they are buying when I sell them something. I hate it when they don't listen to me.
DartStuticus said:
a customer wants a USB Internet card but you know they will wrack up overage. You tell them they will wrack up overage, but they want to get it anyway.
Right. You told them. They know what they're doing. What's the problem? Stop thinking you know more than them.
My point was, if the customer had half a brain they would end up returning it because they would see that they would be wracking up overage. They won't return it though because they are too dumb to check their usage on anything other than a monthly bill, which they wont be receiving for 2 months, once they are outside of their return period. I believe they actually said as much
DartStuticus said:
a customer wants a USB Internet card but you know they will wrack up overage. You tell them they will wrack up overage, but they want to get it anyway...
Nothing bad here. If you did your part as a consultant and they chose to get the service anyhow, it's all on the consumer. It's a little something called 'personal responsibility'.
1. wreck or wreckage.
2. damage or destruction: wrack and ruin.
3. a trace of something destroyed: leaving not a wrack behind.
4. seaweed or other vegetation cast on the shore.
–verb (used with object)
5. to wreck: He wracked his car up on the river road.
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Origin:
before 900; Middle English wrak (noun), Old English wræc vengeance, misery, akin to wracu vengeance, misery, wrecan to wreak
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rack up
vb (tr, adverb)
1. to accumulate (points)
2. (Performing Arts) Also rack down to adjust the vertical alignment of so that the upper or lower edges of the frame do not show
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