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Replying to:  Kind of Customers: by me12   Dec 17, 2010, 8:59 PM

Re: Guilty until proven Innocent

by MissingPerson    Mar 21, 2011, 1:22 PM

This customer is the model of who you enjoy talking to. They are polite. They know the steps to the call before you even ask. Then, while your listening to their issue, you instantly notice that they are trying to commit fruad. Your "model" customer is now guilty. You call them out w/o saying "fraud" and they freeze. They try their best to get ahold of the situation; make you feel like you can trust them, but they fail because you know better. Eventually they give up and dissconnect the call. Then you bask in your own glory and pound your chest with joy.

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