Shop Talk

These customers are often found roaming around with a reoccuring issue. These customers will spend all but the last couple of minutes cussing, screaming, fighting, and being rude annoying and usually thick the whole call. But right at the end of the call (whether or not you gave them what they want) they will all always apologize usually saying things like "I know it's not your fault..." or "I'm really sorry I said X Y and Z but..." or "I'm sorry, I'm just really frustrated"