Shop Talk

a type of customer who calls in and wants to talk to customer service but end up talking to telesales because when she dials *2 from her phone she just pressed zero one or two or any number without listening to the options on what he's calling in about..

the story didn't end there.. since he was on the wrong department he'll be upset that after he discuss all his rants about his phone you'll respond and let him know he is talking to telesales( bec. of course we can't cut him out, it's not polite.)

poor telesales, you have one stupid call added plus a dose of stress.