Shop Talk
Question for Verizon
Do you replace phones for free under the insurance? Some more bull crap that a customer is feeding me. I'm guessing it was probably replaced under WARRANTY not INSURANCE. When will customers learn the difference?
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Warranty phones are issued for free. You have a 365 day warranty on all new phones purchased at a verizon corp or indirect location. that warranty is void as soon as you take that phone off the account, even if you put it back on that account later.
Insurance is not free. With asurion (verizon's insurance company) the deductables are either 50 or 90 for the old plans. I don't know the new ones off the top of my head.
Insurance is not free. With asurion (verizon's insurance company) the deductables are either 50 or 90 for the old plans. I don't know the new ones off the top of my head.
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well with insurance companys no matter wat it is thers always a deductable....in this case the deductables go from 39,45,50,89,99....i know i work for asurion 😁
the ded depends on when the cust enrolled with verizon or if they have done any changes to their acct ...example if u have a droid and ur ded is 50 now but u change ur plan that will change ur ded from 50 to either 89 or 99
any ?'s
the ded depends on when the cust enrolled with verizon or if they have done any changes to their acct ...example if u have a droid and ur ded is 50 now but u change ur plan that will change ur ded from 50 to either 89 or 99
any ?'s
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They know the difference, the're just trying to get out of paying anything.
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That is a good point, I would like to believe that these customers are to stupid to know the difference, they sure act like it at least.
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customer do NOT know the difference, they think they do but 98% of the time there completely wrong. The other 2% their partially wrong.
Also, you can warranty a phone taken off of an account (with att at leat). They run the imei and if the phone is under a year old with no physical or water damage then it can be replaced.
Also, you can warranty a phone taken off of an account (with att at leat). They run the imei and if the phone is under a year old with no physical or water damage then it can be replaced.
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well with insurance companys no matter wat it is thers always a deductable....in this case the deductables go from 39,45,50,89,99....i know i work for asurion 😁
the ded depends on when the cust enrolled with verizon or if they have done any changes to their acct ...example if u have a droid and ur ded is 50 now but u change ur plan that will change ur ded from 50 to either 89 or 99
any ?'s
the ded depends on when the cust enrolled with verizon or if they have done any changes to their acct ...example if u have a droid and ur ded is 50 now but u change ur plan that will change ur ded from 50 to either 89 or 99
any ?'s
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