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Replying to:  Kind of Customers: by me12   Dec 17, 2010, 8:59 PM

By the Books

by slolearner    Jan 24, 2011, 7:27 PM

This customer will NOT upgrade until out of contract. Not at 16-18 months on his primary, nor 20 months on his secondaries.

"Oh no, I should just wait until my contract is up..."

This is usually the same customer that believes that nothing can change about his/her plan until the contract is up AND that any action on their account is going to change their old plan to a newer, more expensive plan.

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