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Top message:  Kind of Customers: by me12   Dec 17, 2010, 8:59 PM

Replying to:  The professional consumer by dg55   Jan 22, 2011, 7:50 PM

Re: The professional consumer

by RobbieJnn    Jan 24, 2011, 3:15 PM

dg55 said:
This customer makes a living on getting something for nothing. They know to escalate to the highest possible level because they learned that tip from Oprah. They read the internet and know exactly the latest and most effective way to get the most for their buck.

They call over and over demanding breaks and saying how valuable of a customer they are until they get the reps who slips up and gives wrong information about a deal or promises something to get them to stop calling than calls back quoting that and try to not only get that deal but demand an even better one.

If you look at their history, you see that they get the latest and greatest phone at two year pricing every 3-6 month and usually with an additional discount and you see a call history that can fill a novel.

Sadly they are smart enough to know that they will eventually get away with it if they push whine and escalate enough.

This is one of the only advantages of working for a retailer, when these people come in we serve them the simple uhh no. Then laugh when they want to talk to someone 'higher up'

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