Replying to: Kind of Customers: by me12
Immediately I tell them I didn't give them permission to tape the conversation. Some have tried to tell me they told me at the beginning of the call they were typing, which is a lie.
They also like to use the excuse that Sprint records all their calls so why can't the customer record it and that the customer didn't give Sprint permission to record the conversation? I simply tell them we tell them at the beginning in the automated system they announce it's for training purposes and quality assurance. I also tell them when they hear that they are free to disconnect the call if they don't want to be recorded.
At this point, the customer has earned themselves a trip over to a sup. The minute it's announced a customer is taping, we have to end the call and get them over to a sup.