Replying to: Kind of Customers: by me12
With these people I like to:
1) Let them finish "verifying the account"
2) Them inform them that I do not have any information to run off of because you neglected to give me the cell #.
3) Then ask them to re-verify Everything Including the Home Phone and Email. And sometimes even ask them to repete things because 'the line cut out'.
I find doing the above relieve my pressure from these kinds of customers.
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