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Replying to:  Kind of Customers: by me12   Dec 17, 2010, 8:59 PM

The Store Rep

by phantom mullet    Dec 29, 2010, 3:41 PM

"Hi, my name is Russ and I'm at Store #666. I'm just calling in because..."

These calls are the worst for a sales agent. The most you can hope for is to trick the guy into putting the customer on the line so I can steal the sale. And yes, I will do that.

Store reps, you know we make money based on conversion rates. Stop calling me.

When I was a sup in Sprint Telesales a Best Buy rep called one of my agents for 'help activating a phone'. The Best Buy rep had sold them, but hadn't yet attached the phones to lines for the customer. I told my rep to activate the new lines and program the phones.

The store rep escalated to me and I laughed at him. Good times.

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