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Replying to: Kind of Customers: by me12 Dec 17, 2010, 8:59 PM

The Store Rep

by phantom mullet Dec 29, 2010, 3:41 PM

"Hi, my name is Russ and I'm at Store #666. I'm just calling in because..."

These calls are the worst for a sales agent. The most you can hope for is to trick the guy into putting the customer on the line so I can steal the sale. And yes, I will do that.

Store reps, you know we make money based on conversion rates. Stop calling me.

When I was a sup in Sprint Telesales a Best Buy rep called one of my agents for 'help activating a phone'. The Best Buy rep had sold them, but hadn't yet attached the phones to lines for the customer. I told my rep to activate the new lines and program the phones.

The store rep escalated to me and I laughed at him. Good times.

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Replies

Re: The Store Rep by TMO-MAN Dec 30, 2010, 4:27 PM
- Scumbags by justfinethanku Jan 8, 2011, 2:53 PM
  - Re: Scumbags by me12 Jan 8, 2011, 3:35 PM
    - Re: Scumbags by justfinethanku Jan 8, 2011, 4:08 PM
      - Re: Scumbags by me12 Jan 8, 2011, 4:59 PM
        
        Re: Scumbags by hobble Mar 27, 2011, 4:55 PM
      - Re: Scumbags by tmorep03 Jan 10, 2011, 10:46 AM
      - U mad? by phantom mullet Jan 10, 2011, 11:17 AM
        
        Re: U mad? by Iove2transfercustomers Mar 4, 2011, 4:26 PM
        
        Re: U mad? by dj89 Mar 27, 2011, 5:02 PM
        
        Re: U mad? by Kineticboy2001 Mar 29, 2011, 2:19 PM
        
        Re: U mad? by herbz May 19, 2011, 4:59 PM
        
        Re: U mad? by guitarhero73 Jun 6, 2011, 11:38 PM
        
        Re: U mad? by OrionsVantage Jun 7, 2011, 1:04 AM
        
        Re: U mad? by AlwaysConfused Jun 6, 2011, 12:32 PM
  - Re: Scumbags by uscc88 Jan 8, 2011, 5:13 PM
    - Re: Scumbags by justfinethanku Jan 8, 2011, 6:04 PM
- Re: The Store Rep by Iove2transfercustomers Mar 4, 2011, 4:09 PM
yeah by BMDroid Mar 29, 2011, 7:24 PM
- Re: yeah by me12 Mar 30, 2011, 10:39 AM

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