Shop Talk
Any Suggestions
Got my kids all new phones for christmas. I
went online and activated them on Christmas
eve so that they would be ready on Christmas
morning. Everything works except the
picture messaging. I cannot send my kids a
picture message to save my life. It's all
three phones too. Two of my kids have the
Rumor Touch and one has the Rumor 2. I have
called Virgin Mobile 7 times since Christmas
and all they can say is "We are working on it".
This is so irritating. I want to be told
when and how you're going to fix it, not
"we are working on it". I am about to cancel
all three accounts if this isn't fixed
within the next day or two.
went online and activated them on Christmas
eve so that they would be ready on Christmas
morning. Everything works except the
picture messaging. I cannot send my kids a
picture message to save my life. It's all
three phones too. Two of my kids have the
Rumor Touch and one has the Rumor 2. I have
called Virgin Mobile 7 times since Christmas
and all they can say is "We are working on it".
This is so irritating. I want to be told
when and how you're going to fix it, not
"we are working on it". I am about to cancel
all three accounts if this isn't fixed
within the next day or two.
...
Cancelling will not fix the issue for you. They appear to be having issues with the network at this time.
If they knew when it would be fixed it would be done. You bought cell phones and good ones. They are doing their best. If the inconveince is to much for you go back to a land line and get them something else.
Cell phones work on networks that are based on airwaves. Things happen and we deal with them as best possible. This is a complex system for all providers. No one said it would work perfect. No network is.
If they knew when it would be fixed it would be done. You bought cell phones and good ones. They are doing their best. If the inconveince is to much for you go back to a land line and get them something else.
Cell phones work on networks that are based on airwaves. Things happen and we deal with them as best possible. This is a complex system for all providers. No one said it would work perfect. No network is.
...
I'm usually a very understanding person. It's just frustrating when the only thing they say is "We are working on it" and not anything else. You (@olderthandirt) gave me more information than they did.
...
just hope I did not come off heavy handed was not the intention
if came across that way I do ask forgiveness
if came across that way I do ask forgiveness
...
I was polite to the representatives. It just
would have been nice if someone had told me
that they were having network issues. As far
as I knew my kids phones could have been
damaged in shipment or just plain defective. A
little more information would have been nice is
all.
would have been nice if someone had told me
that they were having network issues. As far
as I knew my kids phones could have been
damaged in shipment or just plain defective. A
little more information would have been nice is
all.
...
Unless it's a known issue with the phones, chances are it's a network issue.
...
Is that their web form is the best way to get help. Just be patient, it takes them a day or two. I called customer service a few times when I first ported my number over and they were not very informative about the process. Of course I had messed things up by trying to activate the phone on their web site and suddenly realizing it assigned a native tn rather than asking me if I wanted to port in. So they had a bit of a mess to clean up first. It took a day or two to get my phone activated. I just waited. I understand now their site has a port-in feature, which I think is awesome.
...
