Shop Talk

Customer has been on the phone for 4 hours already, because of some fault due to the website (which signed them on a 2 yr contract accidently). Do the research get overrides and waive some fee's due to our eff up. Tell them that the data plan is required on this line until the phone is recieved and switched to correct line, Customer yell's and holler's at you, calls you a bitoch tells you "to shut the eff up. IM THE CUSTOMER SO I CAN CUT YOU OFF NO MATTER WHEN I EFFING WANT TO!"
All the while he's muted and you are speaking to your neighbor about your Christmas Day.
So then you try to calmy explain that jsut because he has added it on the line he wants to use... again I calmly explain that WE DOO NEEED TO HAAVE IT ON THE LINE WE ARE ORDERING ON

Customer thinks he now cannot order the phone.


I camly ask if there is someone else I can talk to.

He tells me that he would be happy for me to talk to his ass...

Finally puts wifey on the line.

Process with the BOGO offer we have and complete order...