Shop Talk
Dear AT&T DMDR Sales Group
You suck a$$, you lieing fookfaces.
I don't know how you can go home and sleep at night without thinking about the MASS of lies you tell to co-workers and customers.
I think I will just hang up on you every time I hear you say DMDR, I cannot deal with you all. Every time, I try and catch you out on something you may have told the customer, like we can waive any fee they may want waived. That we can magically pull phones out of our a-holes... That we can do all these wonderful things... and then I get on the phones with the customer and BLAMO, tell them about the 2 year contract and 18$ upgrade fee 'but so and so just told me you would be able to waive the upgrade fee, priority shipping and handling AND Give me 50$ of off the phone.' or ano...
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I don't know how you can go home and sleep at night without thinking about the MASS of lies you tell to co-workers and customers.
I think I will just hang up on you every time I hear you say DMDR, I cannot deal with you all. Every time, I try and catch you out on something you may have told the customer, like we can waive any fee they may want waived. That we can magically pull phones out of our a-holes... That we can do all these wonderful things... and then I get on the phones with the customer and BLAMO, tell them about the 2 year contract and 18$ upgrade fee 'but so and so just told me you would be able to waive the upgrade fee, priority shipping and handling AND Give me 50$ of off the phone.' or ano...
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as working in clm, please stop telling customers that we can do certain things like me12 said. please tell us the truth, ive had so many of you that lie directly to me over the phone. also, when you warm transfer, dont bring the customer with you, wait until we have the account verified, then do it. im sure it comes directly from your trainers, but its so annoying, all of this inexcusable behavior.
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Can't you just transfer pissed off customers to a tape pull department?
I know that's kind of a worst case thing, but it generally gets the offending party fired.
I know that's kind of a worst case thing, but it generally gets the offending party fired.
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We can transfer to any phone number we want to. My first week in training bay I transfered someone to a sex line... but I always try to be honest about a situation by myself with another rep on the line, no customers involved. This way I can say everything without someone who's dumb butting in.
Sometimes if they are really bugging I'll transfer to Spanish Que, not often tho, but all the Spanish people here can speak English as well so they get where they need to eventually.
Sometimes if they are really bugging I'll transfer to Spanish Que, not often tho, but all the Spanish people here can speak English as well so they get where they need to eventually.
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You really dont have any room to complain about the ethics of other peoples behavior now, do you?
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What I meant by tape pull department is a department that reviews calls for the customer.
At Sprint, if a customer was promised things that cannot, in reality, be offered we transfer them to an escalations department who will review all audio associated with the customer and ensure that corrective action is appropriately given to agents offering ridiculous things.
At Sprint, if a customer was promised things that cannot, in reality, be offered we transfer them to an escalations department who will review all audio associated with the customer and ensure that corrective action is appropriately given to agents offering ridiculous things.
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The idea is for DMDR Sales to get there act straight... I have never had a problem with a customer calling in because a store rep said/did something, so our beef is not with you! 🙂
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all customer facing employee's
stop interacting with the customers
you're making us look bad
sales goals are unchanged
that is all
🤣
stop interacting with the customers
you're making us look bad
sales goals are unchanged
that is all
🤣
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