Shop Talk

Dollgrin said:
Or they swear up and down that they have _____ service and when you can't find their information in the system, they finally realized that they have a different carrier, but you should have known that when looking at the number in the first place.

Had a guy like that once while working for AT&T. After 5 minutes of typing his number in manually, he finally realized he had Sprint. He then demanded I help him anyway. After another 5 minutes of me telling him that I was, in fact, an AT&T rep, he escalated on me because I refused to help him. He said it was because I was racist. He yelled at the Supe for another 10 minutes before disconnecting, in which he also accused the Supe of being racist. The Supe laughed openly at him.