Shop Talk
Sprint Customer Care please
(continues)
...which is going to be hilarious if we get the call of "Hey I broke my phone, get me a new one and order those contacts back for me!
"No."
kittie said:5.) Now, here's a tip! Account Services CAN do a ONE MONTH early upgrade, regardless if it's the primary line or not.
This part is not correct, it actually depends on the account, and if it is in the account services RETENTION offers given to representatives. So where as you are tired of reps sending calls to telesales to move up eligibilities account services reps are probably tired of getting calls transfered to them that are not at risk as that is their line of business.
Account services follows the same 14 day period unless there are certain circumstances that are met that allow the rep to go outside of the box and use the offer (if availible).
cyanide spiked flavoraid said:
So where as you are tired of reps sending calls to telesales to move up eligibilities account services reps are probably tired of getting calls transfered to them that are not at risk as that is their line of business.
This is why I don't want to be in Retentions. The account has to be at risk first before they would be willing to extend some help? Calling Retentions is my very last option because unless I tell them the customer is threatening to cancel, they wouldn't help me and most of them--okay some of them--are rude.
Well, who am I to throw stones anyway, I posted the thread to blow off some steam. Besides, we share one thing in common, we're all em...
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Also, supposedly the site in Sarnia has KMS because they operate a few other departments than just telesales but the vast majority of sales agents can't check KMS.
(That's all I'm willing to say, because unlike some I'm not willing to risk my job by publicly disclosing proprietary information.)
It's better than being a Care rep and dealing with Finance transferring every single frigging call, regardless of issue, to my department. To their credit, though, most finance reps I deal with are trainees.
(That's all I'm willing to say, because unlike some I'm not willing to risk my job by publicly disclosing proprietary information.)
like seriously dude, get a life