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Replying to: Kind of Customers: by me12
The one who refuses to give you their cell phone number, after 20 mins of reassuring them you are apart of your company they reluctantly give you the number. Then when it comes to verify they don't want to provide you with the last four on the SSN... I advised this particular customer to go into a store and show ID, however he did not want any of our reps to know his account info or his address... I wanted to ask why he set up a cell phone account if he was this paranoid about the cell phone business.
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