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Replying to:  Kind of Customers: by me12   Dec 17, 2010, 8:59 PM

The Liar

by me12    Dec 20, 2010, 4:09 PM

These are pretty much any customers you speak to (situations may vary)-
Customer has called in 20-30 times in a day to see if they can get Iphone 4 for the discounted upgrade price of 199$/299$ however they are not upgradable for another 6 months. Customer was told by 'previous' rep that we could do this upgrade for standard price... uhuh- yeah right- we have the 200$ exception upgrade fee... which NEVER gets waived, maily because we are 3rd party company for the Iphone... Rolling Eyes

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