Replying to: Kind of Customers: by me12
The Online Buyer
The customer who I spend an hour every week with, solving their problems and building rapport. They finally decide to do an upgrade and they buy online to save $10.
Side story: I spent three hours on the phone getting a customer of mine a warranty replacement on a basic samsung touch phone that was past warranty date. They ended up sending her a Captivate for free, which was pretty cool. When I offered to sell her accessories, she told me she was going to buy them on Ebay.
My store will match any local price (including corporate stores) and our accessories are $5 cheaper than Best Buy and Radio Shack.
End of rant.
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