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Replying to:  Kind of Customers: by me12   Dec 17, 2010, 8:59 PM

The Online Buyer

by slolearner    Dec 19, 2010, 5:35 PM

The customer who walks in and announces that he's buying everything online, and just wants to test drive. Sorry buddy, I'm a retailer, and my time has to be spent on profiting my store or helping people with real issues.

The customer who I spend an hour every week with, solving their problems and building rapport. They finally decide to do an upgrade and they buy online to save $10.

Side story: I spent three hours on the phone getting a customer of mine a warranty replacement on a basic samsung touch phone that was past warranty date. They ended up sending her a Captivate for free, which was pretty cool. When I offered to sell her accessories, she told me she was going to buy them on Ebay.

My store will match any local price (including corporate stores) and our accessories are $5 cheaper than Best Buy and Radio Shack.

End of rant.

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