Shop Talk
why are customers convinced
Because they have never worked where that would be an issue. Not everyone works in a call center or place where it can not be done. I have a relative that works for Symantic and he does have an extentsion. Have another friend who works in a different type of call center and she also has an extentsion.
Of course not all jobs turn over employees so fast that it would be an embarrasment to have to explain why someone is no longer there. This way customers have no idea how bad the turnover is in this sort of work.
Of course not all jobs turn over employees so fast that it would be an embarrasment to have to explain why someone is no longer there. This way customers have no idea how bad the turnover is in this sort of work.
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but even then its not like they have a directy of peoples extensions, and the custys dont even know the name of the prev agent.
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Well in mine and FBK's case, we work for AT&T.
AT&T has nearing 90 million customers.
To cater to that many customers, obviously a great deal of call center reps need to be available to tend to these idiotic people's needs.
Customers seem to think we are all crammed into one little building and have bunk bed-like desks.
AT&T has nearing 90 million customers.
To cater to that many customers, obviously a great deal of call center reps need to be available to tend to these idiotic people's needs.
Customers seem to think we are all crammed into one little building and have bunk bed-like desks.
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Yes, customers for some reason think this. It never even crosses their mind that there might be multiple call centers, much less dozens of them, in different countries. For that matter, on different continents.
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"Can you get me back to the person I was speaking with?"
"I'm sorry, I don't have the name of the agent or any way to tell who it was. =("
"YOU LIE! YOU'RE JUST PROTECTING HIM/HER!"
"... 🤨"
"I'm sorry, I don't have the name of the agent or any way to tell who it was. =("
"YOU LIE! YOU'RE JUST PROTECTING HIM/HER!"
"... 🤨"
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Absolutely, and while we're talking, I'd just like to let you know I'm taking your SSN and am going to make a lot of charges on your account. Thanks for playing, have a great day while I transfer you to the last person you spoke- they speak spanish, you know.
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Yes sir I can get you right back to the very person you talked to last. Just a moment while I transfer you to---(now what is that number for the customers own vms) If not there please leave a very detailed message.You will get an alert as soon as done. We strive to do our best to resolve your issues.
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