Shop Talk
Can't replace EVO
Radioshack employees, I'm looking at you right now.
If a customer has a defective model of a phone purchased from Radioshack, do NOT send them back to Sprint telling them we'll replace it.
We cannot replace it. We're out of stock with that phone and have been for the last two months. We also don't replace phones purchased from 3rd party retailers as per policy; if it was ordered from our sales department OR from a corporate store (latter being a big MAYBE if I recall)? We can replace it.
Best Buy/Radioshack? Can't do. Period.
So please don't make my fellow representatives and I want to go yell at you and promise things we can't do. =)
...customer took that news very well though and thanked me sincerely for my time. o.o
If a customer has a defective model of a phone purchased from Radioshack, do NOT send them back to Sprint telling them we'll replace it.
We cannot replace it. We're out of stock with that phone and have been for the last two months. We also don't replace phones purchased from 3rd party retailers as per policy; if it was ordered from our sales department OR from a corporate store (latter being a big MAYBE if I recall)? We can replace it.
Best Buy/Radioshack? Can't do. Period.
So please don't make my fellow representatives and I want to go yell at you and promise things we can't do. =)
...customer took that news very well though and thanked me sincerely for my time. o.o
...
You realize you're talking about Radio shack employees right? From my experience they have NO IDEA about anything except how to lie to a customer to make the sale.
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