Shop Talk
Cx: I just bought this phone for $40
and I want to activate it on my account.
Me: Sure, sure, let me pull up the account. May I please first see the phone?
Cx: *hands me the phone*
I look at this phone and it has "stolen" written all over it.
Me: 🤨 Sooo... what's your phone number?
Cx: xxx-xxx-xxxx. I also want to upgrade my dad's line here. It's eligible, you don't even have to check.
Me: I do have to check, and unfortunately, it's not eligible till November.
Cx: Oh, ok, well then I guess we won't upgrade.
Me: Is this phone active? It already has a phone number in it.
Cx: No, it's not active.
Me: Ok... *checks negative list*
Sir, this phone is still active and it's reported lost or stolen. I'm sorry, but I have to confiscate this device and a...
(continues)
Me: Sure, sure, let me pull up the account. May I please first see the phone?
Cx: *hands me the phone*
I look at this phone and it has "stolen" written all over it.
Me: 🤨 Sooo... what's your phone number?
Cx: xxx-xxx-xxxx. I also want to upgrade my dad's line here. It's eligible, you don't even have to check.
Me: I do have to check, and unfortunately, it's not eligible till November.
Cx: Oh, ok, well then I guess we won't upgrade.
Me: Is this phone active? It already has a phone number in it.
Cx: No, it's not active.
Me: Ok... *checks negative list*
Sir, this phone is still active and it's reported lost or stolen. I'm sorry, but I have to confiscate this device and a...
(continues)
...
🤣
nice story. That sucks...today was actually pretty good for me...No EVO's for you?
nice story. That sucks...today was actually pretty good for me...No EVO's for you?
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We STILL haven't gotten our EVO shipment. It's been almost two weeks. I saw the order and we're supposed to get 4, and my manger's like: OH, I have 3 exchanges and the last one will be on hold for my customer.
I almost don't even want to sell them anymore because he's just being super selfish.
And this customer I posted about... his phone... had naked pictures of his elephant-sized girlfriend on it. I had to be sure that this dude who wanted to activate the phone was lying to me. Never again. I'd rather just look like an ass and save my poor eyes the pain. *BUH*
I almost don't even want to sell them anymore because he's just being super selfish.
And this customer I posted about... his phone... had naked pictures of his elephant-sized girlfriend on it. I had to be sure that this dude who wanted to activate the phone was lying to me. Never again. I'd rather just look like an ass and save my poor eyes the pain. *BUH*
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You poor thing! You need to clean your eyes out with booze. You must go drink hard drinks and shots right away and forget it ever happened! 😁
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August has been a really crappy month... The people that would normally be at like $10K in GP still aren't and there are only 9 selling days left in the month. 😢
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if a phone is reported as lost or stolen, nobody cant activate it and sprint has to keep it? I didnt know that... that it actually shows that in the system... what you guys do with the phone? you guys call the customer so the customer can get the phone or something? how is the proccess for this? im curious.. I have a lot of customers that calls me to report stolen or lost phones and they ask me this stuff which I dont know the answers..
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collects the phones with promises to the customers that they will find and return the devices. However, they refurb them and resell them for warranty/insurance replacements. 😛
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Since the person who lost the phone probably got an insurance replacement, it is in a way going back to the customer... 🤣
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contacted the customer's girlfriend. She told him I called and they picked the phone up that night.
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Our policy states that when a customer comes in to activate a phone that they did not purchase at our store, we must check the esn for fraud or see if it has been reported lost or stolen. There's a look up tool for this.
Once the status of the esn has been determined, if lost or stolen, you must take the necessary steps to locate and contact the owner of the phone so that it can be returned to them.
Once the status of the esn has been determined, if lost or stolen, you must take the necessary steps to locate and contact the owner of the phone so that it can be returned to them.
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I totally sent some people to your place for repairs today! So look for them with bated breath!
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I thought we had this conversation already...
It's been really slow today anyway.
It's been really slow today anyway.
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